Author: Byron Darden

Your Turn

Posted on by Byron Darden

“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.”  – Anne M. Mulcahy

Anne M. Mulcahy is the former chairperson and CEO of Xerox Corporation. She has also been a member of the board of directors of Catalyst, Citigroup Inc., Fuji Xerox Co. Ltd., and Target Corporation.

Ms. Mulcahy beautifully summarizes the sentiment we’ve been striving to communicate here. The more engaged a leader is, the more engaged their employees will be. Once a person is committed to the culture and vision of the organization and feels like their contributions are meaningful and gain fulfillment in their work, this directly correlates to the bottom line of the company as a whole.

Now it’s your turn. Start by asking yourself a few basic questions:

  • Am I engaged with my work and employees?
  • How do I demonstrate this using the Four Rules of Engagement?
  • How can I bring my BEST forward?
  • Are my employees engaged?
  • How can I nurture engagement in my team?

When you note there is room for improvement, I encourage you to reach out. I’ve helped many leaders enhance engagement and create a more engaged workforce—book time on my calendar to discuss how to improve your Executive VOICE.

LET’S CHAT

Founder’s Corner

Posted on by Byron Darden

Consistency is the name of the game! – Billie Norris, Writer and Luxury Lifestyle Specialist

As you can see by these images that depict that very concept. In this addition of Leading With Purpose On Purpose we are continuing our series on The Executive VOICE and we are addressing what many of us struggle to do day in and day out and that is to do whatever we do well, regularly!

Particularly when it comes to leading teams, our businesses and ourselves.

In a world of constant change, the only thing that actually remains the same, we are charged with finding a way to nurture an environment where employees, managers and leaders can function knowing that, while change is always taking place, there are some things we can count on. Clients still need what we have to offer. Employees can count on one another to make the effort to accomplish necessary and continually lengthening list of tasks and To Dos. Managers continue to show up to guide their teams through projects. And leaders are counted on to keep the fire burning on the vision for which we work so hard to bring more fully into focus.

The types of things that do tend to remain as a constant are how we show up as leaders. For example, while expectations may change their need for clarity remains. The desire for balance and trust remain paramount. And the ongoing support necessary for the front line of employees and managers are without question, crucial in order to keep the productivity of teams moving down the railroad track into the next station.

There’s an old saying in New England, particularly in the state of Maine, “you can’t get there from here!” Meaning, that when you want to reach some far away location, gaining access can be rather extensive, and the directions can be so complicated, that it leaves some flustered enough to give up. That can sound like a work situation that causes people to quit.

The aspect of complication in this context is the ever changing landscape requiring a break in consistency we yearn for that allow us to get from point A to B. This constant state of flux is all the more reason for leaders to show up consistently creating space to help teams thrive. It could be living up to your personal brand to show up when you say you will and do what you say you will do. That’s easier said than done!

As leaders, maintaining as stable a foundation as possible, helps those we lead stay grounded and confident that they can get the job done and done well, and in most cases, meeting deadlines.

Value of Consistency in Leadership

Posted on by Byron Darden

When we head to the grocery store, we expect (every time) to find our favorite yogurt and snack foods. When it is not there, we experience confusion and head to the manager to find out when or where to obtain our desire. Human nature yearns for predictability– a place to come home to, steady work, an easy commute, a great meal, etc. It’s no different in leadership, where consistency affords employees and peers knowing what to expect and the freedom to act accordingly.

“Consistency is the name of the game.” as one wise friend reminds me well, . . . consistently! Though it may be helpful to determine what game is in question. When it comes to leadership, the game is about becoming and maintaining viability as an organization. The players are of a professional nature as employees, managers, directors, and leaders.

The organization may include a board, where members recommend how people and projects in different positions could most effectively provide the greatest optimization to maintain organizational viability. This context sets the stage most effectively for implementing education to gain the desired outcome.

TAKE ACTION

Clear Expectations

Posted on by Byron Darden

Employees can perform to expectations when they know what to expect from your behavior. When you constantly change your mind, there is chaos. Consistency brings with it a sense of logic and regularity. These are all concepts we tend to cling to in a life full of change. Consistency has a grounding nature that allows us to deal with change more effectively.

At the same time, when inclusivity is of global significance, it is worth noting that consistency is a form of conformity, seemingly the opposite of showing up as our authentic selves. It may help to see the framing of consistency through the lens of steadiness and uniformity. This adds a sense of stability in which we find comfort in something we can count on while so many things are in flux.

GAIN CLARITY

Balance and Trust

Posted on by Byron Darden

In the marketplace, we tend not to trust when consistency is absent. We hold back and sometimes pivot in a new direction for substantive familiarity. We may prefer to deal with the devil we know rather than the one we do not know. Because of this, the game of consistency tends to rule. The more you can be counted on as a leader, the more comfort you generate for your team.

In a world of impermanence, how do we create balance with consistency? Here are some questions to consider. See how they resonate with putting you in the comfort zone of consistency that seems to count for so much to reach success.

  • Do I communicate my expectations clearly and consistently to team members?
  • Do I consistently demonstrate clear values and ethics in my decision-making?
  • Am I reliable in meeting deadlines and following through on commitments?
  • Do I treat everyone on my team fairly, regardless of background or personality?
  • Do I consistently seek feedback from team members and use it to improve myself and the team?
  • Do I hold myself accountable for actions and mistakes and hold my team members to the same standards?
  • Do I consistently support my team in their professional growth and development?
  • Do I consistently strive for excellence and encourage my team to do the same?

After answering these questions, do you see yourself as a consistent leader? Or are there areas for improvement? Consistency is a skill you can nurture.

CREATE BALANCE

Helping Your Team Thrive

Posted on by Byron Darden

Consistency is essential to your team dynamics. We cling to consistency as it saves time, money, energy, and as much avoidance of anxiety as possible. That is when it does not stifle innovation. It is also a positive quality in your brand persona, given the benefits of its offer of the abovementioned elements.

When we lack consistency, we tend to be less favored by those for whom consistency rules supreme. This allows us to make an informed choice knowing the probability is most likely in our favor with specific audiences.

Here are some more benefits to your team:

  • Being consistent builds trust and respect. Your team can count on you to communicate expectations, follow through on commitments, and demonstrate clear values.
  • Being consistent encourages accountability. As a leader who holds their team in high regard and has instilled a sense of ownership, your team tends to respond with accountability and excellence.
  • Consistency enhances communication. When your team knows what to expect, they can skip to discussing important things about the project and team strategy.
  • Consistency fosters innovation. Without guessing intentions, time is freed up to present new ideas. Leaders who support this trait encourage their employees to take risks and brainstorm different approaches.
  • Consistency supports growth and development. As long as it’s part of the leader’s game plan, time freed up by consistency can be spent on the team or individual growth opportunities, whether training, new tools, or fun, enriching activities.
BUILD CONSISTENCY

Small Changes Lead to Big Results

Posted on by Byron Darden

Sometimes we get feedback that suggests something needs to change in how we do what we do. In those instances, it is helpful to consider the issue’s root that prompts the feedback to find its way to our front door.

Once you’ve done a root cause analysis – a fancy way of saying what’s causing the problem – you can identify solutions to ensure the problem gets solved and determine steps to prevent it from reoccurring. While it can be a noted effort to tackle, the first step is overshadowed by what it takes to avoid the reoccurrence. That is where your discipline is crucial.

These examples may trigger behaviors to replace, what to do instead, and a quick technique on how you might tackle this change.

Move FromMove ToWhat to Do
Late to meetingsEarly to meetings15-minute calendar buffer
Talk muchTalk lessListen more
Full agendasSpacious agendasLessen agenda items
Work weekendsAvoid weekend workSchedule nonwork weekend activities
No ME timeRegular ME timeSelf-Appointments
Heavy workloadDelegate workloadDiscuss deadlines and workload as a team
FIND YOUR ROOT CAUSE

Creating Space

Posted on by Byron Darden

I recently worked with a group of high-level managers from across the globe. I appreciate this audience, in part, due to the richly diverse cultural exchange alone. Add to that the varied perspectives from which we all can learn and the different ways of thinking that opens our minds.

At some point, one of the managers approached me on a break and shared how fascinated they were at how I managed the flow of the work and the individual dynamics that come with a hugely diverse group of people. I recall smiling as I responded, “…how important it is to create space for everyone to feel invited and even encouraged to participate and share.” I shared this as a response and as an answer to their inquiry about how to do what I do.

Later that same day, another manager approached me to let me know how grateful they were for how I navigated the group through an experiential day of leadership development while making sure everyone was heard and that each person could express themselves and feel valued. Again, I smiled. Only this time, I noted that my brand is at work and serving me well.

The questions for you are: What is it about You that is consistent, time-tested, and always a part of how you show up to others? What is your superpower that allows others to count on your leadership?

DISCOVER YOUR SUPERPOWER

Consistency and the Bottom Line

Posted on by Byron Darden

Consistency plays a role in all aspects of business, including brand presentation. Think about these numbers. Consistent brand presentation can increase revenue by as much as 23%. 54% of businesses say that brand consistency substantially contributes to the growth of a business. 95% of companies have some form of brand guidelines.

When you are consistent with your individual brand, these same principles apply. Business grows, and your team knows what to expect and acts accordingly. In turn, there is a correlation between productivity and the bottom line.

Here’s a more concrete example. Let’s say you call a team meeting and arrive 15 minutes late. You think it’s not a big deal. Suppose your employees make $150 per hour, and eight people are waiting for you – that 15-minute delay translates to $300! Plus, that’s 15 minutes where they could have been more productive, AND you now appear unreliable. Consistency is important.

BE CONSISTENT

A Stable Foundation

Posted on by Byron Darden

“Consistency is a key element, without which a leader is incapable of getting respect, success or even developing confidence in others.” -Daniel Transon

Consistent leadership provides a stable foundation for team members to work towards a common goal, ultimately leading to greater success and achievement. Therefore, leaders strive to demonstrate consistency in their actions and behaviors.

While creating a sense of consistency in the work environment is essential, it’s worth mentioning that consistency in all other aspects of your life contributes to these behaviors. These might include meditation to calm and clear your mind, a nourishing breakfast to provide energy, or a fitness routine to relax and destress.

Over the past few months, we’ve ‘brought together the Executive VOICE principles – Values, Openness, Intentionality, and Consistency. While all of these are crucial in enabling your success, consistency is the glue that holds it together. How will you create more consistent practices in your life or team? Book a session on my calendar to discuss your situation and help create a more consistent environment that will benefit you and your team.

BUILD YOUR FOUNDATION