Organizational Change Management drives a series of actions to help support a company or organization to alter the way a significant component operates. This could involve the adoption of new technology or IT systems, an aspect of how the organization is set up (its infrastructure), or a culture shift.  

Instead of viewing the change as something that is happening to the organization and in turn happening to you, consider how you can grow through the transition and emerge successfully on the other side.

This process has three phases: preparation, implementation, and completion (follow-through). Its checks and balances are testing, utilization management, relational impact, and evaluation. We’ll call this process PICTURE.

There are different models for launching an organizational change, each with a unique approach to solving the problem. They commonly break down the PICTURE into manageable chunks of actions to complete the entirety of the change process.

Some organizations fail to take into consideration how they will manage human capital, or how the people factor into the change.  Human capital is multi-faceted consisting of:

  • Health
  • Education/Training
  • Experience
  • IQ and EQ
  • Hard and Soft Skills
  • Abilities
  • Creativity
  • Wisdom
  • Discernment

Each of these aspects is a study in itself, and when planning a transition, the goal is how to influence your team to draw on all these different aspects of what they bring to their role (so that the enterprise gains most from their contribution). At the same time, as you are experiencing the change, you can draw on all these personal attributes in planning your transition to your future self. 

Human capital management encompasses overseeing, evaluating, and deploying the value a human being contributes toward an organization achieving its goals. Beginning with well-chosen talent sets the stage for developing, managing, and inspiring that talent to perform well in their role. The development of human performance is the heart of our coaching. 

To optimize the talents of your team to more effectively ensure success in achieving the end goal of change, inspiring that talent to maintain the new state is crucial. Otherwise, your team can become demotivated, lose the spark of inspiration, and impact the new state in ways that render the change ineffective.

The 4 Cs of Performance Management as outlined by HR Tactics are collaboration, connect, clarity, and character. These concepts complement my approach to building leadership capacity in the following ways: 

  • Gaining buy-in,
  • Building strong team alliances,
  • Maintaining the transparency of a clear why,
  • Drawing out the unique alignments between one’s character and what the organization stands for,
  • Influencing the adoption of the new state following the change itself,
  • Responding to, Why it is Important? And
  • Ability to articulate the benefit in a way that’s inspiring to those going through the change

When we focus on the contributions and abilities of the people who will see the change through by acknowledging their concerns, potential obstacles, and fears of the unknown, we must support them in realizing we are all in this change together. We will all learn, stumble, and work together for the good of the outcomes that impact each employee and/or team member in positive and sustaining ways.

Questions to ponder are:

  • Are we really all in this together? 
  • As a leader, have you considered what is most important to you when it comes to change? 
  • Have you done the soul searching that can answer the question, “Why are you here?” 
  • Is it just to have power? More money? Perhaps satisfaction that you put your knowledge and wisdom to work to make a difference for someone else? 
  • Have you identified what you are most passionate about and then sought to fulfill that passion through your leadership?

When we miss the opportunity to ask of ourselves what we are ultimately asking of our team, we also miss the opportunity to walk in their shoes. To see the world from their perspective. We can become tunnel-visioned in leading the charge for change’s sake alone. Yet, when we aren’t steeped in awareness of our world outside of our leadership, we can misstep in managing the human capital of others.

It’s time to Design a Roadmap.