Tag: Openness

Value of Openness in Leadership

How open-minded are you? Do you have tunnel vision and feel there is only one way to accomplish a goal, or are you open to diverse ideas? Do you tolerate other people’s views even when you disagree with what they say?

Openness is one of the five basic personality traits (the others are conscientiousness, extroversion, agreeableness, and neuroticism) used to measure one’s character and how they might respond to situations in the workplace.

Your level of openness is affected by how you were brought up, your education, the company you keep, and how you interact with others. Whether you are aware of it or not, your peers and subordinates recognize openness in your interactions. They react to you accordingly and adjust their behavior based on their perceptions.

In this installment of our leadership series, we explore the value of openness in leadership – what it is, how you can nurture it in your leadership style, and how it can benefit your working relationships.

Founder’s Corner

Openness is about acceptance rather than agreement.

It’s about broadmindedness rather than closed mindedness.

It encompasses tolerance rather than intolerance.

Openness is also about taking interest rather than being indifferent.

Openness is about Being in one place and yet willing to go to another.

The value in our willingness to be open, is what we profit from by taking a risk. By pivoting when circumstances suggested staying the way I was, just got me more of what no longer worked for me. Something I’ve been doing all my life, finding what works for me!

There’s a wonderful share by Vera Nazarian an Armenian-Russian American writer of fantasy, science fiction and other “wonder fiction” who says:

“It’s a fact—everyone is ignorant in some way or another.
Ignorance is our deepest secret.
And it is one of the scariest things out there, because those of us who are most ignorant are also the ones who often don’t know it or don’t want to admit it.

Here is a quick test:
If you have never changed your mind about some fundamental tenet of your belief, if you have never questioned the basics, and if you have no wish to do so, then you are likely ignorant.

Before it is too late, go out there and find someone who, in your opinion, believes, assumes, or considers certain things very strongly and very differently from you, and just have a basic honest conversation.

It will do both of you good.”

There is a quote by Kenneth Chenault, chairman of the board at American Express and one of the organization’s most beloved former CEOs.

Who Says, It’s not the strongest or the most intelligent who survive, but those most adaptive to change. Over the past 10 years, the need for, and focus on, adaptability has accelerated.”

On that note I’d like to share that I have taken notice of both Kenneth Chenault’s and Vere Nazarian’s thoughts related to openness. I’ve decided to be adaptative and change my mind! When I began this series on the Executive Voice, I focused on Values based leadership. From there I went to openness, the focus of this addition of Leading with purpose on purpose. Next comes Intentionality followed by Consistency and ending with a surprise change of thought, engagement. Stay tuned as I demonstrate what many of us avoid like the plague….Change!

What is Openness?

Let’s consider two managers. The first meets with their team and lays out a plan for a new marketing campaign. It’s not their first campaign, and therefore are well-versed in the target audience. Building on past success, they already decided on a course of action before stepping into the meeting. While the manager has an outstanding team in front of them, there is an unwillingness to accept alternatives. The team heads back to their desks and starts to work on the project, yet something is missing.

The second manager has the same goal. Armed with some data, they present the campaign concept to the team. The difference is that the team lead opens up the discussion when they’re done with the introduction and facts. The team brainstorms ideas that have worked in the past and new ones that would open up a whole new audience for the product. The team is ready to dive in by the time the meeting ends.

Same concept – two approaches. The critical difference is openness. Manager one appears narrow-minded. Their ideas might have merit, although this leader was unwilling to entertain other views. Their actions might have been unintentional, yet they demonstrate prejudice – something I believe we’ve all been victims of at one time or another.

Manager two encourages individuals to speak their minds and offer opinions. The team is encouraged to bring all ideas to the table without fearing judgment. Questions are asked, and discussions ensue. The team feels heard and part of a cohesive unit.

Contrast narrow-mindedness to openness, a state of being that lacks restriction and leads to transparency, a buzzword we hear more often in the business world in recent years. We tend to hear about transparency when it conveniently reframes a time when transparency was not a focus. We hear it when trust needs to be built or re-established.

What is helpful to note is that with such an effort in recent years to speak of transparency in the workplace, one might experience this with a more critical ear. Is transparency really happening, or is it a sign of “the lady doth protest too much, methinks?” When leading others, be mindful that you are truly being transparent rather than creating smokescreens for others to fumble through in an attempt to discern the difference.

When we as leaders fail at truly being transparent, such behavior will lead to team members’ doubting your intentions, ultimately generating a lack of trust. Then you have the opposite of openness to overcome.

The Opposite of Openness and Its Impact

Openness is counter to narrow-mindedness, defined as unwillingness and intolerance of other people’s views—essentially, this state of being demonstrates prejudice. Prejudice is an ongoing burden that many carry, like old baggage that would be more beneficial to put down. We have seen that bag of prejudice dragged out in politics, in communities across the globe, and within every organization in some way or another.

Because where there are people, there are conflicts. Where there are conflicts, there are sides taken. When sides are taken, it is worth some introspection to determine whether it’s based on preference or preconceived opinion with no basis in experience or reason that can be explained and understood.

Yet, it is much easier to build connections when we allow ourselves to be open to others, particularly when others demonstrate openness in return! Otherwise, we shut down and feel frustrated, angry, and fearful—these feelings we experience in our bodies. Surprisingly, I’ve discovered how few leaders easily relate to their bodies and how negative feelings impact us biologically.

It can be difficult for people to grasp the impact of negative feelings on the body. These are not emotions that fare well in the business world. I hear it all the time from leaders that “those are unwanted emotions in business.” Yet they turn up largely due to the human condition encompassing conflict and ill feelings.

Therefore the significant question born of this inevitable circumstance is what can be done about it? I believe it all boils down to one word, curiosity. When curiosity strikes, fear is typically put aside, and possibility is born.

When you consider the concepts of good & bad, right & wrong, it is wise to recognize that these are judgments. When you feel judged by others, what reactions come to mind as ones you’d have in moments of being judged?

For 100% of my clients, when I ask the above question, the responses are all grounded in negative, unmotivating outcomes. When you consider the impact of negativity, how do you imagine those feelings would manifest were they pebbles thrown randomly in still waters?

The ripple effect of waves in still water can become so significant and concerning when they cause a boat to capsize. Or when living animals surface to experience turbulence in the water that is unsettling. Or even fatal. So, what do you do?

Becoming More Open

After looking honestly at your leadership style and examining your biases, you might want to become more open or at least want to cultivate openness as a leader.

One of the fastest and most effective ways I’ve learned to practice openness is to master two things. Number one, be genuinely curious; number two, find something about what you learn or hear that resonates.

Want to know how I do it? Become fascinated with your limited knowledge about whatever the other person is sharing. An example of this might be that you do not relate to playing golf as your senior leadership might. You may not even like the game of golf, yet that is what senior leadership values. You might ask yourself how much you know about golf to connect with them. Instead, learn why they like the game so much. Here are six actions you can take:

  1. Expand your knowledge about the activity (in this case, golf).
  2. Gain insight about golf that you did not know. Showing your interest can go a long way when it’s genuine.
  3. Gain insight about the person or persons to whom you are opening up.
  4. Recognize this as an opportunity to learn about their passion. It could prove an ideal insight into building that relationship.
  5. Demonstrate compassion for what is meaningful to them.
  6. Look for something about what you learn that resonates with you or connects to your business issue.

I cannot stress enough the importance of finding something that resonates with you. Pretending to be curious is like an actor pretending to be a character. It won’t fly with an audience, and your reputation will suffer. Faking curiosity is like rotting fish; you smell its presence long before encountering the actual fish. As a dear friend reminds me, the fish rots from the head down. When you smell it, know that the rotting smell trickles down from its beginnings. Remember that when a leader is not genuine, that attitude will permeate the entire team over time in much the same way that rot spreads.

I learned this as an actor when I landed my first role, leading me to become a professional. It was a role that opened me up to the possibility that what I experienced in my personal life, I also experienced as my character interacting with other characters facing the same issue of being marginalized in the story unfolding on stage. That was a crossover moment for me.

Why is it Important to be Open?

Limiting thoughts nurture limiting words and actions that render little.

Should you find yourself closing down toward someone, that is an excellent time to ask yourself these questions.

  • What am I not aware of in this moment? Remain patient and allow insights to occur to you in their own time.
  • How can I respond to the other person by choosing to become curious? Demonstrate curiosity about what impassions this person rather than the topic alone.
  • How does this person’s experience resonate with me? Rather than dismissing and limiting your thoughts or opinions, identify with whatever engages you. Ex: Golf may not resonate. Being outside may!

There are numerous benefits of openness in the workplace:

  • Discover new perspectives. Those from different backgrounds from us tend to think differently or see a situation from a different angle. When you are open, you can hear ideas without prejudice and develop more than just your one point of view.
  • Promotes a friendly and collaborative environment. Being open means not taking things personally. It means open communication and the capacity for trust and teamwork.
  • Contributes to flexibility and teamwork. Openness encourages new perspectives and open-minded thinking. In addition to expanding your knowledge base, it will help you work well with others – a valuable soft skill in any environment.
  • Willingness to take risks. When you work in an open environment, you are more likely to feel comfortable expressing your opinions, and your authentic self will shine through.
  • Nurture leadership skills. Openness is a valuable leadership quality, so when you are ready to take the next step up the corporate ladder, being open is worthy of your portfolio of skills and behaviors.
  • Builds trust. As we open up to others, they are more likely to open up to us. Similar to taking risks, experiencing others taking risks builds our own faith in what we are capable of as well. When we discover that our environment is open to risk, we trust more in what we may have to contribute to it.

Nurturing the Openness Mindset

It isn’t necessary to agree with everything and everyone. You will want to be curious to understand more effectively why they think the way they do and how their thinking informs their actions. Then you will experience a favorable outcome for getting to know others as you want them to know you. Before long, you can let go of that baggage that no longer suits you.

You gain so much when you move from closed-minded thinking to openness. Liken it to opening the door to a whole new world of possibilities.

Nurturing the Openness Mindset

Old Way of ThinkingMoving Toward
Remains in the “Box”Expands the box by flexing Ideas
Lack of ImaginationAbundance of Creativity
Relies on What They’ve Been TaughtCuriosity for/about the Unknown
Limited to Concrete ConceptsThinks in the Abstract; Embraces Possibilities
Sticks to the Tried and TruePushes Boundaries; Takes Risks
Prefers to Stick with Like-Minded PeopleEmbraces Diversity and the Gems that Follow

What I’ve Learned From Becoming More Open

Openness has proven key to my leadership and success in everything I’ve done in my life. From my grandmother instilling the importance of taking risks to my parents continually repeating, “I can be whatever I want to be and do whatever I want to do.” Then living in New York, where such a diverse population relies on tolerance to live among one another.

What I’ve encountered over the years is that people who look like me are not often taught those valuable lessons early on. Should the opposite beliefs be passed on, self-limiting beliefs control our thoughts, words, actions, decisions, and feelings about what is possible.

Should it be true that we are what we eat, we are certainly what we think! As a result, I became chief of staff, cashier, entertainer, choreographer, instructor, coach, board member, committee chair, director, president, facilitator, business owner, and now leadership consultant. What is it that you want to become? Click on the button below, and let’s schedule a time to explore how open you are and how that aligns with the impact you want for your teams and projects.

Measuring Openness

Your openness is subjective based on how you feel and how others perceive you. A self-assessment quiz can gauge your level of openness. Read these statements and consider the degree to which you agree. You tend to be very open when you strongly agree with these statements. Disagreement with most of these statements indicates you are likely lower on the openness scale. Most people fall somewhere in the middle. The important outcome is a level of awareness.

  • I have an active imagination.
  • I have creative hobbies.
  • I enjoy being around people with diverse backgrounds.
  • I’m naturally curious about many things.
  • I thrive in brainstorming sessions.
  • I enjoy philosophical discussions.
  • I enjoy cultural events.
  • I’m more comfortable with theoretical discussions than with small talk.
  • I think of myself as an artistic person.
  • I can keep an open mind during discussions where I disagree with the other person or group.

Open Your Mind

When knowledge is power, we grow in responsibility for it. Then power is a source of comfort. We experience greater comfort in knowing.

When you find yourself on the lower end of the openness scale and desire to nurture the traits that will open you up to possibilities, there are several things you can do.

  • Get out of your comfort zone by engaging in activities you usually would not do. Go to the theater or art museum. Be curious enough to read a book about a subject you know nothing about. Strike up a conversation with someone outside your inner circle.
  • Spend more time listening rather than talking. Reserve judgment. You might be surprised at what you learn.
  • Schedule a call with me. Together we can nurture this critical personality trait that can give you the edge in the workplace.

“The only thing that permits human beings to collaborate with one another in a truly open-ended way is their willingness to have their beliefs modified by new facts. Only openness to evidence and argument will secure a common world for us.”    Sam Harris

Learn more about me at www.byrondarden.com/about, and while you are there, schedule a breakthrough session where we can have an honest conversation about openness and elevating your leadership style.