When you think of trauma, you might picture physical injuries. Trauma encompasses so much more. Trauma is the response to a shocking, distressing, or harmful situation.  Defined by the Substance Abuse and Mental Health Services Administration, it is an emotional injury that affects performance and well-being. It could manifest itself in mental, psychological, or spiritual conflict. It’s important to note that trauma is very individualistic – what one considers trauma, another might consider a normal part of life. 

Trauma is most easily described as the aftermath we experience in our bodies, following a heightened state event in our lives, triggering the fight or flight response. It is that moment when we are faced with danger – evolutionarily known as when we are faced with possible inhalation or imminent danger to our lives – when we determine whether to fight that which is threatening our lives or recognize that the only other option is to run for our lives.

Typically our physiological response to these types of threats runs the gamut of experiencing shock, or disbelief. During such times we may find ourselves confused, our body temperature rises, and we begin to sweat. Our heart begins to pound. Our breathing rate increases. 

We typically experience muscle tension during such times. Perhaps you are about to have a challenging conversation with a direct report or even your boss. Or you may be about to deliver a high-stakes presentation and you feel your nerves raging with anxiety. Imagine how this would affect the muscles in your throat, impacting your speech as you speak! Sound familiar?  

The result of your voice cracking or straining when speaking could easily negatively impact your delivery. This is no time to have what scientists refer to as the Amygdala Hijack. Your cognitive function is overridden and your only consideration is to survive. 

Even more so when faced with the trauma of mergers, acquisitions, and layoffs, the uncertainty in the workplace caused by COVID, and racial tension that triggered a deep pain like a bandaid being ripped off a scar dating back to 1619. That was the beginning of a social upheaval that expanded from fight or flight to the five hardwired Fs of trauma: fight, flight, freeze, flop, and fawn. It’s imperative that we recognize the severity of the impact of trauma in the workplace. 

• Fight: physical fighting, pushing, struggling, and verbal assault.
• Flight: choosing to put a distance between you and danger, running away, hiding out of sight, or backing away from the situation.
• Freeze: becoming tense, very still, and silent. Commonly the reaction to rape and sexual violence. Frozen in fear is not consensual, it is an instinctive survival response. The freeze response is an animal’s potential avoidance of fights e.g. ‘play dead’ to minimize the interest of the predator.
• Flop: much like freezing, the difference is muscle flaccidity. This is an automatic reaction that can reduce the physical pain of what’s happening to you. Your mind shuts down in self-protection mode.
• Friend: locate a ‘friend’ or bystander for support, by shouting or screaming, ‘befriending’ the dangerous person; placating, negotiating, bribing, or pleading. 

Trauma is not just from what happens in the office. It is also what happens outside the office that employees bring with them to the workplace. It is those issues that come up in everyone’s life that are virtually impossible to avoid allowing the impact to play out wherever we are, in some form or fashion. The workplace is no exception.

It is the loss of a parent or spouse that we must face. The issues that come up with our children that haunt us in the office. When the school calls letting you know that little Johnny is acting up in class. Or little Suzy had her first period and got laughed at or bullied by classmates. It’s the failed relationship that we endure. Or the job we are in that we hate and cannot seem to find a way out. 

These moments define your leadership and impact your reactions to the conflicting priorities of the job. This can trigger the mindset of ‘business as usual’, get over it, and get it done. Or weigh the possibility that a team member is reacting to past trauma at the moment and needs an empathetic leader.

Extreme consequences can occur from pent-up trauma, including workplace violence. Often more subtle events occur. Here are some examples of how trauma can manifest itself in the workplace:

• Decreased Productivity – individuals may experience difficulty concentrating, making decisions, and completing tasks.
• Increased Absenteeism – individuals may take more personal days.
• Presenteeism – physically present individuals in the workplace may be emotionally disengaged from their tasks.
• Communication Difficulties – Individuals may become irritable and have difficulty interacting with colleagues and supervisors. This can lead to conflicts or problems with authority.
• Decision-making Impacts – Individuals may experience lapses in judgment or difficulty in problem-solving.
• Increased Sensitivity – Individuals may react inappropriately to stressors in the workplace.
• Perfectionism or Overachievement – To gain control of their situation, individuals may feel the need to be perfect.

When you recognize these traits, in yourself or others, practice empathy.  Awareness is the first step and a willingness to change is the next.  

There are many ways you can develop your ability to face trauma in healthy ways. You might try meditation, yoga, walks out in nature, silent retreats, running, and regular physical exercise. Aromatherapy is another healthy way to help develop your less stressful response to stress. Massage therapy can be very helpful, particularly after sitting in front of a computer for hours or spending time cramped in a plane to visit clients.

I was reading the book Working With Emotional Intelligence by Daniel Goldman and read an account of a senior leader who was rather cross with the staff he led. 

There was so much commotion in the room with the leader ranting about some issue they were having when one of the team members calmly shared a different perspective. It took a great deal of courage for this individual to speak up. When they did, the senior leader seemed to speak over the staff member and that person continued in a calm and focused manner to state their case. Eventually, the senior leader acquiesced and allowed the individual to share their perspective. 

When I read the account I recalled what I had learned in meditation and wondered whether or not this person had meditation as a practice in their lives that allowed them to manage the volatile situation at hand. 

Similarly, I was teaching a group of junior consultants in a firm about developing their personal presence when a senior leader walked into the room and admonished one of their underlings for taking time away from work to attend such a class. 

The leader inquired about the topic of the class and the junior consultant responded about deepening their learning about presence. The senior leader scoffed, “I can teach you that in just a few minutes, and then you can get back to work.” The senior leader then closed the door and left.

I found that to be a disruptive and counterproductive act in front of the group considering their goals, particularly for me as a coach and for the junior consultant to whom the comment was made. I was also quite shocked that someone, particularly a senior leader at the firm, would do such a thing. I remember asking who that was and then excused myself from the class and followed the senior leader to their office. I calmly expressed my displeasure with what they just did and shared my concern that while possibly humorous to them, it was destructive to what I was there to accomplish for the sake of the organization. The senior leader was clearly caught off guard and apologized. 

When I returned to the class, they asked what had happened and I told them. You could have heard a pin drop in the room for the remainder of the training. The lesson learned is that there is a way to stand your ground when you are calm and collected rather than allow an amygdala hijack to render you ineffective in handling challenging situations.

I began my meditative practice at the age of thirteen when I began practicing my compulsory school figures as an ice skater. I did not know it at the time, though I believe my coaches knew what they were doing when practice time began with Hawaiian music that inspired my body to move in smooth and deliberately focused ways that allowed me to master the art of figure skating. That training prepared me well for an incident that took place many years later when I was living in Boston.

I arrive home in the middle of the day. Dressed in khakis, a blue button-down shirt, with penny loafers on my feet. A very New England look at the time. There is a torn screen door on the front of my home. Another on the back door. I plan to remove the screens. Time to take them both in for repair. It’s a bit warm, so I take off my shirt leaving me with just an undershirt to stay cool without changing entirely before moving on to the repair shop. 

I complete the effort of taking off the screen at the front of the property, the door propped open to allow the breeze to move easily through the house. I move to the back door, repeating the removal there as well, sweat beginning to run down my back. Suddenly a police officer appears in my backyard, hand on his gun, questioning a report he received from a neighbor that someone was taking screens off the doors of my house. I confirmed that was exactly what I was doing. He asks who I am in relation to the property. “This is my house and I am taking screens off the doors. Would you like to see my identification to confirm? It is sitting on the kitchen counter. Is it alright that I go and get it? Or do you wish to accompany me to do so?” A bit shaken, the police officer begins to relax and expresses his trust that I am safe to move out of his sight. 

Frankly, I was surprised by his response. Having grown up with an attorney for a father and having traveled with him a few times to get depositions from incarcerated defendants that he represented, I knew the lay of the land in managing law enforcement. I remained calm and respectful of his authority, having grown up to carry a slight fear of police when it comes to being a man of color. This is no time for an amygdala hijack!

I return with my identification to show the police officer that I indeed reside at this residence. He is satisfied that all is well when I calmly and matter-of-factly ask which neighbor was kind enough to look out for the safety of our neighbors. I want to express my gratitude that they are looking out for those of us on our block.

Typically an officer should never reveal such information. Yet, I was able to disarm him by remaining cool and calm and by not being reactive to the situation that suggested I was being accused of breaking and entering my own home. He willingly tells me the address. Another surprise! 

Lesson learned, when stimulated to the level of an Amygdala Hijack, one profits greatly from remembering that we are not being chased by prehistoric predators. We are reacting to a pre-historic part of our bodies that remains to protect us. We need this protection, even in cases when our lives are not being threatened. Though it may feel as though that is exactly what is happening.

“There will be obstacles. There will be doubters. There will be mistakes. But with hard work, there are no limits.”  –Michael Phelps

You’ve probably heard stories of leaders who faced adversity either in childhood or during the course of serving their company. They come from tough childhoods, drop out of college, or face bankruptcy. They didn’t let that stop them. They persevered and became leaders in their industry.  Some examples, are Colonel Sanders, Oprah Winfrey, JK Rowling, Michael Jordan, and so many more.

At Triple Axel, we focus on overcoming obstacles and helping you become the next great leader. A big part of that is providing tools to move past what is holding you back, and that includes healing trauma.

Scheduling a coaching session can unearth a level of awareness that will put you on the path to success. Book a session with Byron today and start your journey past fight or flight to conscious leadership.

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