What began in June of 2009 when I accepted the role as Skating Director of an organization was the start of building a legacy. While it was not the first thing on my mind, it quickly became a process I mounted when I was charged with increasing the bottom line by 25%. This was not an easy thing given the challenges that faced the company.

There were disgruntled coaches whose careers depended on fast change in how the organization was run. There were parents who were slowly giving up because of the lack of direction for their young athletes who depended on the facility for training hours that had dwindled over the years previous to my taking the lead. There also existed a skating club that lacked support and whose officers were exasperated with how the facility had lost its once glorious renown in the sport of figure skating history. Then there was me who was struggling trying to make ends meet after the financial meltdown of 2008 when the bottom fell out of the housing market impacting me directly.

Taking on this role provided me with a chance to financially recover while putting my training and belief in leadership to the test. I realized from the start that in order to turn the facility around, the support of everyone on staff was essential. So I began by scheduling a meeting with the coaching staff to brainstorm what was missing in their opinion and what commitments they were willing to make to change the frame from failure to success.

Following that meeting I walked away with four flip charts of ideas generated by the coaching staff and my work began. Over the next three years I would make my way through the list of changes that the coaches felt would make the facility viable again for competitive training. I launched a monthly newsletter to keep the staff and patrons abreast of what was happening and what was to come down the pipeline as we determined new programing, competitive pricing, training packages and the growing popularity of a Bridge Program designed to bring emerging talent from our Learn To Skate program from a facility a few miles away to the main training arena where I led the charge.

I thought about where we were headed and from where we began and laid out a plan to begin the journey. I supported coaches anyway that I could imagine. Over time the strategy worked out and we not only ran viable skating programs, we also began to draw some of our once lost customers back to our facility. It was during this time that a dear friend and colleague encouraged me to become Organizational Change Management certified in order to meet the challenge systematically.

At first I had no idea how I was going the change the organization. Yet after the training I received I began to agree with the notion that I knew more about Change Management than I ever imagined. In fact, I discovered I’d been doing Change Management for years in my various roles on skating club boards from directorships to the presidential level of leadership. Now I had the methodology and the education to approaching it more systematically.

By the end of my three year term, I had turned the facility around. It was now making money and our new problem was how to manage all the new members, and numerous wants that all factions of the organization brought to my feet. Once the program became profitable once again, I knew it was time to determine my replacement as I quickly approached my departure from the role. During that time I set my sights on who might be my ideal replacement. Once that person was identified, I brought them on as an assistant, showing them what I had created and how. I also began training my future replacement about how to manage the different personalities that required strong leadership to continue moving the needle in further in the direction of profitability and workability.

It was one of the most challenging undertakings I mounted in my life in leadership and it worked. I recall presenting at my last meeting in the role as director. I brought all those flipcharts of ideas from the first meeting I ran as director. We had accomplished all items on the list with the exception of two issues that we could not change. Everyone was pleased, even those who seemed to doubt by ability to make it all work. At the end of the meeting I announced my departure from the role as director when one of the junior coaches exclaimed, “You’re leaving? Now what are we going to do?” My response, “You have all helped to build this program back up to a viable level. I’ve coached many of you on how to optimize your role within the organization. It is now up to you to sustain it and in my place, you now have a new director.”

It was difficult to let go of what we all created together. Yet I knew it was time for me to go and pass the baton to someone else. So I did. Sometime following my departure I received an email from one of my most staunch resisters during my directorship, asking me to please return to my role. I was missed. That was confirmation enough for me that I’d done a good job by the organization and left them with a legacy of what can be done when you are committed.

When you focus on building a legacy, often you end up considering the responsibility that comes with your power. Thinking in legacy mode will help you figure out where you can have the greatest impact. 

As you move up the corporate ladder and consider your legacy, succession planning takes on a new level of importance. You may look at the individual or individuals who might have the capacity to take on some of your responsibilities or you may look for the talent to take your position when you move on. This endeavor typically comes with several hurdles, as well as many positive results.

Challenges:

• Long Learning Curve – Often, employees feel overwhelmed when faced with new processes, ideas and responsibilities. Leaders who adopt a patient mentoring mindset can help by working closely with an emerging leader and celebrating each small win.
• Takes Time and Energy – It is likely that a leader will want to be prepared to make a significant investment of time and energy to guide the mentee along their journey. When emphasis is placed on ensuring the time is well spent, it is unlikely to feel like a burden to the mentor. Actually, it can feel quite rewarding in the end.
• A Political and Complex Business Environment – Navigating company politics when advocating for an emerging leader may sometimes feel like you’re trying to avoid land mines that you can’t easily identify in advance. The pressure from above or below may be even more intense in instances where you meet resistance to your succession plan. Leaders often feel the weight of responsibility for helping the mentee achieve their dreams and fear making a costly error.

Positive Outcomes:

• Employee loyalty tends to increase when career satisfaction is achieved. As a result of the mentorship of emerging leaders, typically the organization is more likely to retain its best talent.
• Individuals who are on the cusp of achieving their full potential have a greater opportunity to advance in their careers and build new valuable leadership skills.
• When leaders bring others along for the ride, they leave an indelible mark on talented individuals and the organization.
• The followership created in developing new leaders becomes a support system for the leader mentoring and coaching them toward their success.

The effectiveness of communication within a team sets the tone for a positive organizational culture and can determine the success of a business. When there is a culture of free and clear communication, employees are more likely to be motivated to contribute to the organization’s goals at the highest level. One of the roles of a leader is to inspire a growth mindset in others and that can only happen when the lines of communication are open. 

Discover your team’s developmental requirements

When you are considering mentoring others, it is helpful to get an honest idea of what team members want to achieve in their careers. You’ll only get a clear picture of this when you are viewed as someone who is approachable and open to input. 

Smart leaders get involved at the ground level and take the time to figure out the informal role of each team member – who the players are and what their talents seem to be. Once this is done and a mentor-mentee relationship is about to be established, it helps when expectations are clearly communicated to help both individuals to be on the same page and committed to supporting the accomplishment of each other’s goals.