When we think of retail, we often focus on stores that sell goods or services, such as clothing stores or hair salons. Retail environments can include boutique stores, online shops, large department stores, and grocery stores. Focused attention is even more critical as there is high product turnover, short shelf life, and high efficiency.

Almost every type of retail establishment has challenges in keeping up with trends and tracking the seasons, keeping just the right amount of inventory, and providing an inclusive environment for its customers – keep those who are loyal and attract new ones. This high-stress environment can raise tension for workers, and therefore a great deal of energy and effort is required to invest in helping people rise to the occasion.

I also found myself in manufacturing within the gourmet confections industry, in which I served both a retail and wholesale population. The people responded to a leadership team that motivated employees much like a cheerleading squad inspires its audience and sports players.